To which of the following statements would the author most likely agree?
A. GoldMine Software Corp. is a model of successful e-CRM.
B. ERP is more advanced than e-CRM which is commonplace in computer-facilitated management.
C. To get the service from experienced companies, you need your own IP and an accessible local network.
D. ACT2000 is an e-CRM software with the function of integrating sales, marketing and customer support.
查看答案
A.stands waterB.reasonableC.soundD.makes sentse
A. stands water
B. reasonable
C. sound
D. makes sentse
Companies working on CRM aim at
A. getting and keeping customers and thus promoting sales.
B. controlling the activities of sales, marketing and customer service.
C. taking advantage of the web technology to improve business performance.
D. enhancing their competitive ability and upgrading their customer service.