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Section ATask 1Listen to the dialogue carefully and answer the questions[音频]1. Who is calling on behalf of Jane？.2. What is Wang Xiao doing in New York？.3. When will they meet?.4. Who will book the table?.5. What is the number of Jane’s room?.
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Section BTask 3Directions: In this section you will hear a recorded short passage with some words or phrases missing. The passage will be read three times. Please write down the missing words or phrases according to what you hear.[音频]When you make a 1call to an office, a bank or any other institution, it is 2to know the extension number of the person you are 3. The operator will know this, but it might 4if you 5.Before you dial, you should always have the necessary6_with you.In this way, you can make a 7telephone call. You need a list of points — dates, 8and so on. This can help you to make an efficient telephone call. Proper preparation may even9you from making a second telephone call. You should use a telephone note pad in order to 10the information from callers.
Readthe dialogueagain and translate some sentences, then try to learn them by heart.Operator: China Hotel. 1(有什么能帮您的吗)?Hansen: Yes. 2（请帮我接接待处好吗）?Operator: 3（请稍等）.Receptionist: Reception. Can I help you?Hansen: My name is George Hansen from USA.4（我想为我的同事订两个标间）.Receptionist: 5（他们什么时候到）?Hansen: On Sunday, the 24th of May.Receptionist: 6（他们打算呆多久）?Hansen: About 5 days. 7, please（请告诉我房间的价格好吗）?Receptionist: Yes.8（一个标准间每晚80美元，另加15%的服务费。）.Hansen: O.K. 9（你能帮我预订吗）, please?Receptionist: 10（请问他们两位的姓名）, please?Hansen: Yes, Mr. Remy and Mr. Kent.
美国企业的价值观中，认为“顾客就是上帝”，这种价值观引导员工为顾客提供一流的产品和服务，这是企业文化中的（ ）功能
（ ）是企业形象好坏的晴雨表
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