题目内容

The organelle related to cell division and spindle formation is()

A. mitochondrion
B. centrosome
C. endoplasmic reticulum
D. Golgi complex

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The quality of the customer service of Southwest Airlines is ensured through the efforts made by_______()

A. the President
B. the high-level managers
C. the employees
D. all the above

Problems with service had a much______ than problems with the products themselves on customers’ likelihood to recommend a brand()

A. larger effect
B. no effect
C. less effect
D. equal effect

If you’re looking to boost customer satisfaction, one of the most promising places to start is______()

A. customer management
B. customer service
C. financial goals
D. stakeholder interest

Normally, a typical______ follows the pattern of prosperity, recession, depression, and recovery()

A. economic downturn
B. business cycle
C. economic surge
D. business decline

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