题目内容
听力原文：M1 Housekeeping department service. What can I do for you, sir？
M2 This is Mr. Simpson from Room 802. What time are meals served, please？
M1 Breakfast is served from 6 : 30 a. m. to 8 : 30 a. m., lunch from 11a.m. to 2 p. m. and dinner from 5 p. m. to 10 p. m.
M2 I am tired from the long-time travel, and my stomach is upset. Could I have my dinner in my room this evening？
Where does this conversation most likely take place？
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听力原文：M1: Good morning. I'd like to send this parcel to Boston by airmail. Inside are two silk scarves and a jade necklace.
M2 : OK, you can wrap it up now. Would you fill in this label and stick it on your parcel？ Actually, you can send such a small parcel by postal service. It's faster and cheaper than airmail.
M1 : How much is it for each of them then？
M2: It would be 6. 8 dollars by postal service and 12. 8 dollars by airmail.
What is inside the parcel？
听力原文：W: This is New Horizon customer service. Can I help you？
M: This is Franklin speaking. I bought a watch from your shop a few days ago. But I found it didn't work this morning. I'm really confused. I don't know what I should do.
W: Don't worry, sir. You can bring the watch to our store again and we will check it up and find the problem. Remember to bring back the receipt and the warranty certificate.
M: Ok, thanks a lot.
What is the man's problem？
What does the man suggest？
According to the talk, what causes the mis-deliveries in the company？
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