LifeTime Insurance screens its customers and tries to get unprofitable customers to buy services from competitors. This is an example of ________.
A. trying to increase the retention rate for low-profit customers
B. terminating the relationship with low-profit customers
C. enhancing the growth potential of each customer through up-selling
D. increasing the longevity of the customer relationship
E. reducing the rate of customer defection
天南星具有的功效包括
A. 清热化痰
B. 燥湿化痰
C. 祛风止痛
D. 降逆止呕
E. 消肿止痛
下列善祛风痰的药物有
A. 半夏
B. 天南星
C. 白芥子
D. 白附子
E. 天竹黄
Southwest Airlines offers a Rapid Rewards program that allows customers to count flights they have taken toward free future flights. This is an example of a(n. ________.
A. cross-selling program
B. value delivery system
C. club membership program
D. activity-based costing program
E. up-selling program
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