题目内容

LifeTime Insurance screens its customers and tries to get unprofitable customers to buy services from competitors. This is an example of ________.

A. trying to increase the retention rate for low-profit customers
B. terminating the relationship with low-profit customers
C. enhancing the growth potential of each customer through up-selling
D. increasing the longevity of the customer relationship
E. reducing the rate of customer defection

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A. 清热化痰
B. 燥湿化痰
C. 祛风止痛
D. 降逆止呕
E. 消肿止痛

A. 半夏
B. 天南星
C. 白芥子
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A. cross-selling program
B. value delivery system
C. club membership program
D. activity-based costing program
E. up-selling program

A. 对
B. 错