Which one of the following sentences is NOT the right expression of Room Service procedure?
A. May I have your room number?
B. May I repeat your order, Sir?
C. Room service is available 24 hours a day.
D. Goodbye and have a nice trip home!
查看答案
Which one of the following sentences is the right expression of greeting guests in Room Service procedure?
A. Good morning, ×××××Hotel, What can I do for you?
B. Good morning. Room service, May I help you?
C. Is that all, Sir/Madam?
D. I’m the waiter from Room Service.
Which one of the following sentences is NOT the right expression of room service instruction?
A. Breakfast is served from 7:30 to 10:00 a.m.; lunch and dinner served from 11:00 a.m. to 11:00 p.m.
B. There is an extra charge of 15% for room service.
C. You may dial 6, and then ask for Room Service.
D. We’ll try but we cannot guarantee.
The confidence of empowered employees comes form
A. training
B. supervision
C. management support
D. Both A and C
If a guest is complaining rudely, Front Office staff should
A. say that ‘ there’s nothing I can do”
B. ask the manager to solve the problem at once
C. deal with the situation
D. handle the situation in person
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