题目内容
Asking questions in order to lead the conversation in a specific direction is a way of productive listening.
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Asking open and clarifying questions is a way of counterproductive listening.
Active speaking should adapt to the specific audience.
In negotiation, active speaking focuses on opportunities to be seized, rather than risks to be avoided or challenges to be overcome.
Stakeholders who are not in the negotiation room can also influence the negotiation process.
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