题目内容

Which of these factors is a potential reason a person is not doing what you want them to do (Slide 7)?

A. Communications problems
B. Motivation Problems
C. Skill gaps
D. Personality differences
E. All of the above

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更多问题

Which of the items below is NOT one of the 7 dimensions in the Negotiation Circle of Value? (Slide 11)?

A. Contingency plans
B. Relationships
C. Interests
D. Options
E. Communications

Which of the items below is NOT one of the Dozen D’s? (Slide 15)

A. Diagnose
B. Defuse
C. Delegate
Delay
E. Disengage

Which of the items from the dozen D’s below should be avoided if possible because they are likely to escalate the conflict and distract the team from the task at hand? (Slide 15-16)

A. Disorient
B. Denounce
C. Discredit
D. A and b above
E. a, b, and c above

Which of the Dozen D’s is most often used when confronted with conflict, even when it is not the best approach?

A. Delay
B. Do nothing
C. Defend
Deny
E. Defer