题目内容

According to the star classification, hotels can be classified into five categories and stars are used as a sign to ____them.

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Which hotel they choose to stay is dependent on a variety of factors including ____experiences with the hotel, advertisements, recommendation, etc.

The second stage is called ____or arrival stage which involves such steps as arriving at the hotel, filling in registration information and having their rooms assigned.

The third stage is the occupancy stage at which the front office will, ____the hotel, keep in contact with the guests and help them handle any problem they may meet during their stay.

Called the “hub”, “the nerve centre” or the “brain”, ____and reception departments are obviously one of the most important sections of the modern hotel industry.