题目内容

The second stage is called ____or arrival stage which involves such steps as arriving at the hotel, filling in registration information and having their rooms assigned.

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The third stage is the occupancy stage at which the front office will, ____the hotel, keep in contact with the guests and help them handle any problem they may meet during their stay.

Called the “hub”, “the nerve centre” or the “brain”, ____and reception departments are obviously one of the most important sections of the modern hotel industry.

The receptionist must make sure that all guests go through the legal formality of ____.

Another task of the reception desk is to deal with the ____from the guests.