The confidence of empowered employees comes form ______.
A. supervision
B. training
C. management support
D. Both B and C
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So you have got altogether three ____ of luggage.
A. kinds
B. /
C. pairs
D. pieces
FrontOffice department and Housekeeping department are combined as____Department?
A. F&B
B. RoomDivisions
C. Finance
D. Engineering
“CityLedger”的中文意思是（ ）.
A. 城市分账
B. 城市市民
C. 城市账户
D. 城市挂账
What should the reservationists say when they pick up the phone?
A. Hello, welcome to our hotel!
B. This is reservations, may I help you?
C. Good morning, who are you?
D. Hello, Who is speaking?
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