What should the reservationists say when they pick up the phone?
A. Hello, welcome to our hotel!
B. This is reservations, may I help you?
C. Good morning, who are you?
D. Hello, Who is speaking?
Guest: Excuse me, which is the way to the bar?Concierge:_______________
A. It's over there, next to the dining hall.
B. Okay, one moment please.
C. Turn right.
D. You can ask our front office staff.
Those employees are not afraid of losing job who______
A. never make wrong decisions
B. never make decisions
C. ask management for decisions
D. make decisions, no matter whether they are right or wrong
Wake-up call service is usually provided by the ___department.
A. Guest Service Center
B. F&B
C. Finance
D. Engineering
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