题目内容

Guest: Excuse me, which is the way to the bar?Concierge:_______________

A. It's over there, next to the dining hall.
B. Okay, one moment please.
C. Turn right.
D. You can ask our front office staff.

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Those employees are not afraid of losing job who______

A. never make wrong decisions
B. never make decisions
C. ask management for decisions
D. make decisions, no matter whether they are right or wrong

Wake-up call service is usually provided by the ___department.

A. Guest Service Center
B. F&B
C. Finance
D. Engineering

The word“reservation”equals to().

A. check-out
B. investment
C. book
D. cancellation

The _____ is paid before guests actually stay in the hotel. It’s often used to reserve (hold/save) their place, and there are policies (rules) about what happens to the money if they cancel their reservation.

A. Room fees
B. Cash
C. Tips
Deposit

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