Guest: Excuse me, which is the way to the bar?Concierge:_______________
A. It's over there, next to the dining hall.
B. Okay, one moment please.
C. Turn right.
D. You can ask our front office staff.
查看答案
Those employees are not afraid of losing job who______
A. never make wrong decisions
B. never make decisions
C. ask management for decisions
D. make decisions, no matter whether they are right or wrong
Wake-up call service is usually provided by the ___department.
A. Guest Service Center
B. F&B
C. Finance
D. Engineering
The word“reservation”equals to().
A. check-out
B. investment
C. book
D. cancellation
The _____ is paid before guests actually stay in the hotel. It’s often used to reserve (hold/save) their place, and there are policies (rules) about what happens to the money if they cancel their reservation.
A. Room fees
B. Cash
C. Tips
Deposit