题目内容

Those employees are not afraid of losing job who______

A. never make wrong decisions
B. never make decisions
C. ask management for decisions
D. make decisions, no matter whether they are right or wrong

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Wake-up call service is usually provided by the ___department.

A. Guest Service Center
B. F&B
C. Finance
D. Engineering

The word“reservation”equals to（）.

A. check-out
B. investment
C. book
D. cancellation

The _____ is paid before guests actually stay in the hotel. It’s often used to reserve (hold/save) their place, and there are policies (rules) about what happens to the money if they cancel their reservation.

A. Room fees
B. Cash
C. Tips
Deposit

Which department is responsible for recommending places to go sightseeing?

A. Sales and Marketing
B. Housekeeping
C. Front Office
D. Public Relations