FrontOffice department and Housekeeping department are combined as____Department?
A. F&B
B. RoomDivisions
C. Finance
D. Engineering
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“CityLedger”的中文意思是（ ）.
A. 城市分账
B. 城市市民
C. 城市账户
D. 城市挂账
What should the reservationists say when they pick up the phone?
A. Hello, welcome to our hotel!
B. This is reservations, may I help you?
C. Good morning, who are you?
D. Hello, Who is speaking?
Guest: Excuse me, which is the way to the bar?Concierge:_______________
A. It's over there, next to the dining hall.
B. Okay, one moment please.
C. Turn right.
D. You can ask our front office staff.
Those employees are not afraid of losing job who______
A. never make wrong decisions
B. never make decisions
C. ask management for decisions
D. make decisions, no matter whether they are right or wrong
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