题目内容

在马斯洛的需要层次理论中,渴望与他人建立友情属于?

A. 生理需要
B. 归属于爱的需要
C. 尊重的需要
D. 安全的需要

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按照马斯洛的需要层次理论,社交需要(归属与爱的需要)的产生要以哪两种需要的满足为前提?

A. 尊重的需要与自我实现的需要
B. 尊重的需要与安全的需要
C. 生理的需要与安全的需要
D. 生理的需要与自我实现的需要

以下哪一项属于成长性需要?

A. 尊重的需要
B. 归属与爱的需要
C. 安全的需要
D. 自我实现的需要

(以下为单选题。只是出的填空题的形式。空格在所有题下面。)请用大写字母回答。共10题。一空一题。1.I enjoyed the movie very much. I wish I _____ the book from which it was made.A. have readB. had readC. should have readD. are reading2.You are late. If you _____ a few minutes earlier, you _____ him.A. come; would meetB. had come; would have metC. come; will meet D. had come; would meet3.The two students talked as if they _____ friends for years.A. should beB. would beC. have beenD. had been4.It is important that I _____ with Mr. Williams immediately.A. speakB. spokeC. will speakD. to speak5.If the doctor had come earlier, the poor child would not _____.A. have laid there for two hours B. have been lied there for two hoursC. have lied there for two hoursD. have lain there for two hours6.He suggested that they _____ use a trick instead of fighting.A. shouldB. wouldC. doD. had7.You look so tired tonight. It is time you _____.A. go to sleepB. went to sleepC. go to bed D. went to bed8._____ today, he would get there by Friday.A. Would he leave B. Was he leavingC. Were he to leave D. If he leaves9.The law requires that everyone _____ his car checked at least once a year.A. has B. hadC. have D. will have10.It is strange that he _____ so.A. would say B. would speakC. should sayD. will speak

三明治法则是处理客户投诉的一种技巧,三明治法则的第一层(面包)是指:

A. 建议、批评
B. 认同、欣赏、关爱、幽默
C. 鼓励、希望、信任、支持
D. 改进,帮助企业及时做出正确决策

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