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客户流失主要是由店铺原因和客户自身原因两方面原因引起，其中店铺原因有哪些？

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影响客户满意度的关键，客户预期与客户感知价值。商家如想提升客户感知价值，可从哪些方面入手？

PartⅡVocabulary&Sturcture(10minutes)Directions:Thispartistotestyourabilitytoconstructcorrectandmeaningfulsentences.Itconsistsof2sections.SectionADirections:Inthissection,thereare10incompletesentences.Youarerequiredtocompleteeachonebydecidingonthemostappropriatewordorwordsfromthe4choicesmarkedA),B),C)andD).ThenyoushouldmarkthecorrespondingletterontheAnswerSheetwithasinglelinethroughthecenter.25.WhenIchangedmyjob,Ihadtotoanotherapartment.

A)gather
B)post
C)master
D)move

26.WearelookingforasecretaryspeaksChinesefluently.

A)who
B)which
C)whom
D)whose

27.Thisrecordwillhelpyoursafetyofficerwhattheproblemis.

A)bringup
B)puton
C)findout
D)takein