题目内容

Write a short composition of 250～300 words on the topic given below.
Topic: My Academic Ambition

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Complaining about faulty goods or bad service are never easy. 【M1】
Most people dislike making a fuss. But if something you have
bought is faulty or does not do that was claimed for it, you are 【M2】
not asking a favor to get it put right. It is the shopkeeper's
responsibility to take the complaint seriously and to replace or
repair a faulty article or put right poor service, because he is the
person with whom you entered into an agreement. 【M3】
Complaints should be made to a responsible person. Go back
to the shop where you bought the goods, taking with you any bill
you may have. In a small store the assistant may also be the 【M4】
owner since you can complain directly. In a chain store, ask to 【M5】
see the manager. If you telephone, ask the name of the person
who handles your inquiry, otherwise you may never find out who
deals with the complaint late. 【M6】
Even the bravest person finds difficult to stand up in a group 【M7】
of people to complain, so if you do not want to do it by person,
write a letter. Stick to the facts and keep a copy of what you 【M8】
write. At this stage you should give any receipt numbers but you
should not need giving receipts or other papers to prove you 【M9】
bought the article. If you are not satisfied with the answer you
get, or if you do not get a reply, write to the managing director
of the firm, shop, or organization. Being sure to keep copies of 【M10】
your own letters and any you receive.
【M1】