AccordingtoPorter'svaluechain：thefinalprimaryactivityisreferredtoas:
A. Marketingandsales
B. Outboundlogistics
C. Procurement
D. Service
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Most suppigchainsinvolvewhichofthefollowing?
Anumberofdifferentcompanies
B. Anorganisotion'sinfrastructure
C. Aftersalesservice
D. Astrategicapex
Which ofthefollowingbestdescribes*benchmarking'?
A. Settingandmonitoringinternalperformancestandards
B. Comparisonof actualproductionogainstbudgetedproduction
Comparisonofaservice,practiceorprocessagainstoneormoresimilaractivities
D. Settingamissionstatementandensuringthatstatementismet overtime
Whataspectoftotalqualitymanagement(TQM)providesfortheparticipationbyselectedemployeesinqualityimprovement, throughmeetingstodiscussquality-relatedissues?
A. Workcells
B. Continuousimprovement
C. Qualitycircles
D. Empowerment
WhichKPIfortheoperationsfunctionmeasurestheproportionof timethataprocesswasactuallyrunningcomparedtowhatwasplcinned?
A. Operatingexpenseratio
B. Orderfulfilmentcycletime
C. Processdowntimelevel
D. Capacityutilisationrate
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