Susan: Here you are. May I pay by traveler’s check? Receptionist: Of course.________ here, please.
A. Sign your name
B. Find your name
C. Give me your name
D. Tell me your name
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You: Shall I leave a ____(押金、保证金)? Receptionist: No, but remember to confirm it before your friend comes.
A. cost
B. deposit
C. rate
D. deposits
When the guest wishes to exchange a foreign currency, the cashier needs to________.
A:ask the guest’s home address;
B:know the guest’s name or room number;
C:know the gust’s passport number.;
D:ask the guest to sign his name on the memo.;
可以增加酒店员工归属感的培训内容的是（）。
A. 技能培训
B. 知识类培训
C. 个人能力和素养的培训
D. 企业文化培训
培训方法中，容易造成信息的单向传递，只有信息的输出，而没有信息的反馈，这种培训方法是（ ）。
A. 示范及实际操作
B. 讲授教学
C. 角色扮演
D. 专人指导
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