题目内容

In order to successfully measure customer satisfaction, what should an organization pay much attention to?

A. give as much attention to the questionnaire design.
B. pay much attention to the distribution and collection process.
C. think of implement a customer satisfaction measurement program.
D. ask someone to hand out postage-paid questionnaires to people as they left the restaurant.

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A. satisfy
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B. d-a-b-c-e
C. a-b-c-d-e
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