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Task2Directions:The following is a poster After reading it, you will find 3 questionsor unfinishedstatements,numbered 45 to 47.For each question or statement, there are 4 choices marked A),B),C)and D).You should make the correct choice and mark the corresponding letter on the Answer Sheet with a single line through the center.Notes:CPR心肺复苏campcounselor夏令营负责人45.The program in the poster is intended for______
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What training will also be offered in the course in addition to CPR First Aid skills?
Built in 1998 by a small group of passionate education and tech professionals ,Tutor.com offers one-to-one learning solutions for students through educationalinstitutions and public and state libraries as well as through corporations foremployee benefits and workforce development. We connect learners with qualified,expert tutors online, on-demand, 24/7/361. We provide tutoring services in morethan 200 academic subjects and test preparation areas in an engaging and upliftinglearning environment.Our core philosophy is that when a learner needs help，the best way to get it isright away from an experienced expert . Our experts are online 24/7，ready tohelp. Our mission is to help every learner first realize and then reach their fullPotential . The results: more than 18 million one-to-one sessions served .97% of the students, teachers, and professionals who use Tutor. com’s servicesWould recommend us to a friend, while 98% of our post-session survey respondentsAre glad their institution offers Tutor.com .Today, we work with thousands of educational institutions and education-forwardCorporations to deliver more than one million tutoring, homework help, and testpreparation sessions per year.Fill in the following blanks with less than 3 words:Building time： 1998Founders: education and 46Purposes: 1) offering one-to-one learning solutions;2) connecting learners with qualified, expert tutors online, on-demand, 24/7/361Core philosophy: best way for learners to get help is right away from 47Mission: helping every learner first realize and then reach 48Results: 1) more than 18 million49served；2) 97% of users would recommend us to a friend；3) 50 of post-session survey respondents welcome Tutor. com.
Match the expressions:A一Business hoursB― Customer experienceC― Customer satisfaction surveyD― Customer retentionE一Frequently asked questions (FAQ)F—Service level agreement (SLA)G一User errorH—Big dataI一First response timeJ一Customer expectationsK― Customer feedbackL—Brand experienceM一Service promiseN—Business rulesO― Call centerP— Customer loyaltyQ一Quality assuranceExamples: (I)首次响应时间(B)客户体验51. （）客户忠诚度（）客户反馈52. （）质量保证（）服务承诺53. （）品牌体验（）服务级别协议54. （）业务规则（）用户错误55. （）客户维系（）呼叫中心
“订婚”在我国是具有法律效力的。（）
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