超星 - 2.2练习

单选题

哪一项服务标准的设定需要根据客户的具体要求规定（）

A. 订单规模限制
B. 订单周期
C. 送货频率
D. 文档质量

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单选题

Which one is not belonged to the attribution of customer value?

A. Quality of products
B. Price of products
C. Process of products
D. Innovation of products

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单选题

Which of the following is NOT a recognized definition of customer service?

A. Customer service as an activity
B. Customer service as a theory
Customer service as performance measures
D. Customer service as a philosophy

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多选题

供应链优化可以分为（）

A. 供应链改良策略
B. 供应链集中策略
C. 供应链扩展策略
D. 供应链革新策略

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多选题

计算完美订单率常用的指标是（）

A. 准时率
B. 全部完成率
C. 正确率
D. 无差错率

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判断题

采购部门就是采购执行的决策者？

A. 对
B. 错

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判断题

在检查供应链效率的时候，所有的作业都是正利润的？

A. 对
B. 错

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判断题

Group analysis is a effective method to segmentation customer service?

A. 对
B. 错

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判断题

If the output efficiency is lower than 10%,which means most part time of supply chain is the Non value-added time?

A. 对
B. 错

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判断题

The relationship between the customer service level and cost can not be described by a increasing curve.

A. 对
B. 错

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哪一项服务标准的设定需要根据客户的具体要求规定（ ）

Which one is not belonged to the attribution of customer value?

Which of the following is NOT a recognized definition of customer service?

供应链优化可以分为（ ）

计算完美订单率常用的指标是（ ）

采购部门就是采购执行的决策者？

在检查供应链效率的时候，所有的作业都是正利润的？

Group analysis is a effective method to segmentation customer service?

If the output efficiency is lower than 10%,which means most part time of supply chain is the Non value-added time?

The relationship between the customer service level and cost can not be described by a increasing curve.

哪一项服务标准的设定需要根据客户的具体要求规定（）

供应链优化可以分为（）

计算完美订单率常用的指标是（）