To get an incoming guest form the lobby to his room involves
A. the front office and the uniformed services
B. the front office and the uniformed services and the housekeeping department
C. several departments
D. the housekeeping department only
查看答案
Every service offered in a hotel requires the efforts of
A. two departments
B. more than two departments
C. two or more departments
D. more departments
Should anything prove unsatisfactory the customer would
A. complain to the general manager
B. hold the sales manager directly responsible
C. hold the general manager responsible
D. refuse to pay his bill
The confidence of empowered employees comes form ______.
A. supervision
B. training
C. management support
D. both B and C
TheConciergeisusuallylocatednearthemainentranceto the lobby.
A. 对
B. 错
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