What are the main ways of listening（）
A. Liner, one-at-a-time approach
B. Several people talk at once, joining in and interrupting
Chinese way
D. American way
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Which tip is not for the job-interview（）
A. Smile regularly
B. Don’t answer with a simple “yes” or “no”
C. Keep good eye contact
D. Speak as much as possible
What are the main ways of giving advise（）
A. My advice would be to…
B. I strongly believe you should…
C. You need to remember that…
D. Instead of focusing on the negatives
Which of the following are strategies that will help overcome communication barriers with foreigners（）
A. Be sensitive to nonverbal communication differences
B. Try not to be too straightforward in order to avoid embarrassment or losing face
C. Pay attention to individual differences
D. Be alert to cultural differences in customs and behavior
When making a complaint, one can_______（）
A. consult someone he/she trusts about the issue
B. put the complaint in writing
C. include more personal opinions than facts
D. start by stating what you are complaining about
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