Capital items are long-lasting goods that facilitate developing or managing the finished product. They include two groups: installations(设施) and ________.
A. natural products
B. component materials
C. operating supplies
D. equipment
E. processed materials
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Most products are established at one of four performance levels: low, average, high, or superior. For example, mountain bikes come in a variety of sizes and physical attributes. When a consumer purchases a mountain bike costing $1,000, he or she expects the bike to perform to specifications and to have a high ________, meeting the promised specifications.
A. features
B. conformance quality
C. durability
D. performance quality
E. reliability
Many products can be differentiated in terms of their ________, which is its size, shape, or physical structure.
A. form
B. prototype
C. architecture
D. model
E. blueprint
________ is the ability of a company to prepare on a large-scale basis individually designed products, services, programs, and communications.
A. Mass customization
B. Reverse engineering
C. Interoperability
D. Backward compatibility
E. Benchmarking
If the Ford GT is designed to accelerate to 50 miles per hour within 10 seconds, and every Ford GT coming off the assembly line does this, the model is said to have high ________.
A. reliability
B. conformance quality
C. durability
D. compatibility
E. interoperability