If the Ford GT is designed to accelerate to 50 miles per hour within 10 seconds, and every Ford GT coming off the assembly line does this, the model is said to have high ________.
A. reliability
B. conformance quality
C. durability
D. compatibility
E. interoperability
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________ describes the product's look and feel to the buyer; it has an advantage of creating distinctiveness that is difficult to copy.
A. Design
B. Style
C. Durability
D. Conformance
E. Reliability
Ideal ________ would exist if users could fix the product themselves with little cost in money or time.
A. durability
B. reliability
C. style
D. design
E. reparability
For ________ to be valued for products like vehicles and kitchen appliances(厨房用具), it should not be associated with an excessive price premium and the product must not be subject to rapid technological obsolescence(陈旧、过时).
A. conformance quality
B. performance quality
C. reparability
D. durability
E. style
When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality. The main service differentiators are ordering ease, delivery, installation, ________, customer consulting, maintenance, and repair.
A. technology intensity
B. responsiveness
C. ease of use
D. customer training
E. adaptability