题目内容
For ________ to be valued for products like vehicles and kitchen appliances(厨房用具), it should not be associated with an excessive price premium and the product must not be subject to rapid technological obsolescence(陈旧、过时).
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When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality. The main service differentiators are ordering ease, delivery, installation, ________, customer consulting, maintenance, and repair.
Delivery refers to how well a product or service is brought to the customer. It includes speed, ________, and care throughout the delivery process.
________ refers to data, information systems, and advice services that the seller offers to their buyers.
Differentiating on ________ is important for companies with complex products and becomes an especially good selling point when targeting technology novices(新手).
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