题目内容
Delivery refers to how well a product or service is brought to the customer. It includes speed, ________, and care throughout the delivery process.
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________ refers to data, information systems, and advice services that the seller offers to their buyers.
Differentiating on ________ is important for companies with complex products and becomes an especially good selling point when targeting technology novices(新手).
________ describes the service program for helping customers keep purchased products in good working order.
In increasingly fast-paced markets, price and technology are not enough. ________ is the factor that will often give a company its competitive edge and is defined as the totality of features that affect how a product looks, feels, and functions in terms of customer requirements.
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