题目内容

BCDCoisalargetradingcompany.Steveistheadministrationmanagerandisalsoresponsibleforlegalandcompliancefunctions.Sheilaisresponsiblefor after-salesserviceandhasresponsibilityforensuringthatcustomerswhohavepurchasedgoodsfromBCDCo isfullysatisfied.Sunnydealswithsuppliersandnegotiatesonthepriceandqualityofinventory・He isalsoresponsibleforidentifyingthemostappropriatesuppliersofplantandmachineryforthefactory.Samisthe informationtechnologymanagerandisresponsibleforallinformationsystemswithinthe company.AccordingtoPorter'svaluechain,whichofthemanagersisinvolvedinaprimaryactivity?

A. Steve
B. Sheila
C. Sunny
D. Sam

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AccordingtoPorter'svaluechain：thefinalprimaryactivityisreferredtoas:

A. Marketingandsales
B. Outboundlogistics
C. Procurement
D. Service

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Most suppigchainsinvolvewhichofthefollowing?

Anumberofdifferentcompanies
B. Anorganisotion'sinfrastructure
C. Aftersalesservice
D. Astrategicapex

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Which ofthefollowingbestdescribes*benchmarking'?

A. Settingandmonitoringinternalperformancestandards
B. Comparisonof actualproductionogainstbudgetedproduction
Comparisonofaservice,practiceorprocessagainstoneormoresimilaractivities
D. Settingamissionstatementandensuringthatstatementismet overtime

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Whataspectoftotalqualitymanagement(TQM)providesfortheparticipationbyselectedemployeesinqualityimprovement, throughmeetingstodiscussquality-relatedissues?

A. Workcells
B. Continuousimprovement
C. Qualitycircles
D. Empowerment

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A. Steve B. Sheila C. Sunny D. Sam

AccordingtoPorter'svaluechain：thefinalprimaryactivityisreferredtoas:

Most suppigchainsinvolvewhichofthefollowing?

Which ofthefollowingbestdescribes*benchmarking'?

Whataspectoftotalqualitymanagement(TQM)providesfortheparticipationbyselectedemployeesinqualityimprovement, throughmeetingstodiscussquality-relatedissues?

A. Steve
B. Sheila
C. Sunny
D. Sam