题目内容

CRM系统中，()主要是对商业机遇、销售渠道进行整理。

A. 市场管理
B.客户管理
C.渠道管理
D.销售管理

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客户忠诚体现在()

A. 客户满意度提高?
B. 客户关系的持久性?
C. 客户对企业很深的感情??
D. 客户花在企业的消费金额提高

客户满意度=[填空(1)]― [填空(2)] 。

The most important and most difficult part of the making of a good language teacher is the development of _______, which is the quality of being qualified for the profession, and armed with a specific range of skills, strategies, knowledge and ability.

A. personal style
B. language proficiency
C. learners' experiences
D. professional competence

The second stage in Wallace's reflective model involves the following three sub-stages EXCEPT_______.

A. learning
B. practice
C. language development
D. reflection