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Passage 2[音频]Around the world smart cities are being built while those we have lived in for centuries are being upgraded for the future. A smart city may mean one that uses data on traffic to ease congestion or one that aims to 1) _____ services to provided better information for citizens. For many it is about making cities greener and more efficient. It is partly a 2) _____ to overcrowding and pollution and partly because in an ever-connected world it 3) _____ to hook entire cities up to the network.Masdar is a city that stands in the middle of the dessert of Abu Dhabi in the United Arab Emirates. It is designed to be one of the most 4) _____ cities on the planet. With a solar power station at its heart and wind farms providing energy for it, it 5)_____ to be carbon free. Everything in the city, from water to rubbish, is measured and 6) ______, becoming a source of information. The city is built on a raised platform to allow its “digital plumbers” easy 7) _____ the system of advanced technologies that run it. It is pedestrian-friendly and entirely car free. The city is 8) ______ a network of electric driverless podcars. The PRT-personal rapid transit-will run six meters under street level across the city. The buildings in the city have been designed by Norman Foster’s architecture firm, which designed a number of 9) ______ buildings including The City Hall in London.It is hoped that 40,000 people will eventually live in the city, with up to 50,000 10) ______there each day.

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以下哪项不是电商客服岗位

A. 售前客服
B. 售中客服
C. 售后客服
D. 采购经理

客服接待态度和技能对店铺成交量没有影响。

A. 对
B. 错

售前客服的工作内容有

A. 推荐产品
B. 下单指引
C. 售前准备
D. 投诉及纠纷处理

售中客服的工作有

A. 订单确认及核实
B. 装配商品并打包
C. 发货并跟踪物流
D. 提醒客户及时收货

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