The author of this article is primary concerned with
A. the distinction between morals and manners
B. the influence of etiquette over human relations
C. the necessity of having a commonly accepted code of social behavior
D. drawing an analogy between etiquette and language
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When the hotel sales manager sells a meeting room to a customer
A. He makes all the arrangements
B. the specific details are handled by other departments concerned
C. he arranges for the setup of the rooms
D. he also controls over the different departments concerned
To get an incoming guest form the lobby to his room involves
A. the front office and the uniformed services
B. the front office and the uniformed services and the housekeeping department
C. several departments
D. the housekeeping department only
Every service offered in a hotel requires the efforts of
A. two departments
B. more than two departments
C. two or more departments
D. more departments
Should anything prove unsatisfactory the customer would
A. complain to the general manager
B. hold the sales manager directly responsible
C. hold the general manager responsible
D. refuse to pay his bill
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