题目内容

When the hotel sales manager sells a meeting room to a customer

A. He makes all the arrangements
B. the specific details are handled by other departments concerned
C. he arranges for the setup of the rooms
D. he also controls over the different departments concerned

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To get an incoming guest form the lobby to his room involves

A. the front office and the uniformed services
B. the front office and the uniformed services and the housekeeping department
C. several departments
D. the housekeeping department only

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Every service offered in a hotel requires the efforts of

A. two departments
B. more than two departments
C. two or more departments
D. more departments

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Should anything prove unsatisfactory the customer would

A. complain to the general manager
B. hold the sales manager directly responsible
C. hold the general manager responsible
D. refuse to pay his bill

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The confidence of empowered employees comes form ______.

A. supervision
B. training
C. management support
D. both B and C

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When the hotel sales manager sells a meeting room to a customer

A. He makes all the arrangements B. the specific details are handled by other departments concerned C. he arranges for the setup of the rooms D. he also controls over the different departments concerned

To get an incoming guest form the lobby to his room involves

Every service offered in a hotel requires the efforts of

Should anything prove unsatisfactory the customer would

The confidence of empowered employees comes form ______.

A. He makes all the arrangements
B. the specific details are handled by other departments concerned
C. he arranges for the setup of the rooms
D. he also controls over the different departments concerned