Where does the writer most probably live?
A. Houston.
B. Manhattan.
C. New York.
D. Unknown.
查看答案
Why did the man and his wife go to their favorite restaurant for dinner？
A. Because the man lost twenty pounds.
Because the restaurant is their favorite.
C. Because they were tired of the restaurant in Manhattan.
D. Because they wanted to celebrate the successful conclusion of his diet.
Why is the process of gathering data important for customer satisfaction measurement?
A. Because this is where many organizations fail.
Because this is where this particular restaurant failed.
C. Because proper questionnaire design is just the first step in the process.
D. Because it helps to obtain a representative sample of customers and keep bias to a minimum.
What did the owner’s note in the questionnaire begin with?
A few standard measurement items.
B. It began with the words “I really want to know”.
C. A brief customer satisfaction survey.
D. A room for comments.
In order to successfully measure customer satisfaction, what should an organization pay much attention to?
A. give as much attention to the questionnaire design.
B. pay much attention to the distribution and collection process.
C. think of implement a customer satisfaction measurement program.
D. ask someone to hand out postage-paid questionnaires to people as they left the restaurant.
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