Porter*svaluesystemreflectsthevaluecreatedthroughtherelationshipof:
A. Suppliers, manufacturersdistributionchannelsandcustomers‘valuechains
B. Customersendsalesstaff
C. Productionondsalesdepartments
D. Economy,efficiencyandeffectivenessintheuseofresources
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BCDCoisalargetradingcompany.Steveistheadministrationmanagerandisalsoresponsibleforlegalandcompliancefunctions.Sheilaisresponsiblefor after-salesserviceandhasresponsibilityforensuringthatcustomerswhohavepurchasedgoodsfromBCDCo isfullysatisfied.Sunnydealswithsuppliersandnegotiatesonthepriceandqualityofinventory・He isalsoresponsibleforidentifyingthemostappropriatesuppliersofplantandmachineryforthefactory.Samisthe informationtechnologymanagerandisresponsibleforallinformationsystemswithinthe company.AccordingtoPorter'svaluechain,whichofthemanagersisinvolvedinaprimaryactivity?
A. Steve
B. Sheila
C. Sunny
D. Sam
AccordingtoPorter'svaluechain:thefinalprimaryactivityisreferredtoas:
A. Marketingandsales
B. Outboundlogistics
C. Procurement
D. Service
Most suppigchainsinvolvewhichofthefollowing?
Anumberofdifferentcompanies
B. Anorganisotion'sinfrastructure
C. Aftersalesservice
D. Astrategicapex
Which ofthefollowingbestdescribes*benchmarking'?
A. Settingandmonitoringinternalperformancestandards
B. Comparisonof actualproductionogainstbudgetedproduction
Comparisonofaservice,practiceorprocessagainstoneormoresimilaractivities
D. Settingamissionstatementandensuringthatstatementismet overtime