超星 - Chapter 9

单选题

Porter*svaluesystemreflectsthevaluecreatedthroughtherelationshipof:

A. Suppliers, manufacturersdistributionchannelsandcustomers‘valuechains
B. Customersendsalesstaff
C. Productionondsalesdepartments
D. Economy,efficiencyandeffectivenessintheuseofresources

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单选题

BCDCoisalargetradingcompany.Steveistheadministrationmanagerandisalsoresponsibleforlegalandcompliancefunctions.Sheilaisresponsiblefor after-salesserviceandhasresponsibilityforensuringthatcustomerswhohavepurchasedgoodsfromBCDCo isfullysatisfied.Sunnydealswithsuppliersandnegotiatesonthepriceandqualityofinventory・He isalsoresponsibleforidentifyingthemostappropriatesuppliersofplantandmachineryforthefactory.Samisthe informationtechnologymanagerandisresponsibleforallinformationsystemswithinthe company.AccordingtoPorter'svaluechain,whichofthemanagersisinvolvedinaprimaryactivity?

A. Steve
B. Sheila
C. Sunny
D. Sam

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单选题

AccordingtoPorter'svaluechain：thefinalprimaryactivityisreferredtoas:

A. Marketingandsales
B. Outboundlogistics
C. Procurement
D. Service

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单选题

Most suppigchainsinvolvewhichofthefollowing?

Anumberofdifferentcompanies
B. Anorganisotion'sinfrastructure
C. Aftersalesservice
D. Astrategicapex

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单选题

Which ofthefollowingbestdescribes*benchmarking'?

A. Settingandmonitoringinternalperformancestandards
B. Comparisonof actualproductionogainstbudgetedproduction
Comparisonofaservice,practiceorprocessagainstoneormoresimilaractivities
D. Settingamissionstatementandensuringthatstatementismet overtime

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单选题

Whataspectoftotalqualitymanagement(TQM)providesfortheparticipationbyselectedemployeesinqualityimprovement, throughmeetingstodiscussquality-relatedissues?

A. Workcells
B. Continuousimprovement
C. Qualitycircles
D. Empowerment

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单选题

WhichKPIfortheoperationsfunctionmeasurestheproportionof timethataprocesswasactuallyrunningcomparedtowhatwasplcinned?

A. Operatingexpenseratio
B. Orderfulfilmentcycletime
C. Processdowntimelevel
D. Capacityutilisationrate

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单选题

MimihastakenontheleadpurchasingroleinRenfordLtd,amanufacturerofmedicalsuppliers.Inher previousroleworkingforacompetitorfirm,BlythLtd,Mimiwasinstructedtoselectbuyersbaseduponbestprice,andvalueformoney.Inhernewrole,MimiiskeentousesinglesuppliersforcorecomponentssothatRenford'sproductscanbedesignedtobestmeettheneedsofthemarket.Whichofthefollowingstatementsiscorrect?

A. InbothofMimi'srolesshefavoursthecollaborativeapproach
B. InhercurrentroleMimifavoursacollaborativeapproach,inherpreviousroleshefavouredanadversarialapproach
C. InhercurrentroleMimifavoursonodversoriolapproach,inherpreviousroleshefavouredacollaborotiveapproach
D. \InbothofMimi'sroles,shefavourstheadversarialapproach

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多选题

HairdoozCooperatesalargechainofhairdressingsalons.Peter,amanagementconsultant,has beenaskedtoundertakeareviewofthecompanyactivitiesinprovidingitsservicestocustomers・IntermsofPorter'svaluechain,Peterhasbeenaskedtofocusontheprimaryactivitiesofthecompany.Peterwill,therefore,beanalysingwhichTHREEofthefollowing?

A. Inboundlogistics
B. Procurement
C. Humanresourcemanagement
D. Firminfrastructure
E. Marketingandsales
F. Service

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多选题

Whichofthefollowingisassociatedwith qualitymanagement?

A. 5-S practice
B. 180degreefeedback
C. Sixsigmamethodology
D. Five-whyprocess

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